Proactive Property Maintenance-What is it?
It’s a question that often comes up when we speak about property maintenance, should it be proactively or reactively managed?
In my dealings with a lot of different property owners, managers and tenants I have found there is inconsistency and confusion as to when to apply proactive or reactive maintenance. Property managers and owners are not only to blame as there is a misconstrued concept of “proactive” property maintenance presented and marketed by property services providers.
For example, the old fashioned ‘painting program’ model where a building is painted in year one and paid for over the next 10 years. The exorbitant costs are justified (or not) by returning to site annually and doing a few touch ups and a building wash down. In my opinion this is a “financed painting job”.
I am researching and working with property professionals to develop a unique and truly proactive way to actively manage property maintenance and property care.
What we are focusing on is the following;
- Determine what work ACTUALLY needs to be done now-and what can be scheduled for the future (and plan this out with accurate forecasted costs)
- For each property care plan, look at what is going to generate the most ROI for both owner and tenants. Example; There is little benefit in cleaning the back service areas every 6 months when only the delivery driver sees it.
- Flexible contract arrangements with shorter contract periods, (we know in today’s market things change quickly and we need to move with the changes)
- Payment of work actually done without expensive interest costs and admin fees.
I would value ideas or opinion from anyone interested in proactive property care to email me firstname.lastname@example.org or post a comment on this blog.
Published on June 4th, 2016 by James Fisher
Managing Director at PJF Services Limited